Personal support, from the first call onward
Automation handles markets well and people badly, which is why every Worthamence client gets both: the engine for the watching, and a personal manager for everything the engine cannot do. From your first conversation before any money moves, through setup, deposits, strategy questions and withdrawals, one named person who knows your account remains a phone call or email away. This page explains what that support includes, how it works, and what you can expect from the people on the other end.
Registration is open, spots are limited
Register and meet your personal manager on the call that follows, usually within 24 hours.
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A personal manager will contact you within 24 hours.
What personal support is
Personal support at Worthamence means individual accompaniment of your account by a real, named manager rather than a queue with a greeting. The manager is assigned when you register and stays with you: they conduct the onboarding call, help configure your account, remain your first point of contact for questions, and coordinate with specialists when a matter needs one. The format is deliberately human, because the questions clients actually have, about risk, about timing, about whether a setting suits their situation, deserve answers in sentences rather than menu trees.
The manager's role has honest edges. They explain how the platform works and help you use it; they do not make investment decisions for you, promise outcomes, or pressure you toward deposits. A manager who understands that boundary is the difference between support and salesmanship, and we train and staff for the former deliberately.
The advantages of the format
Individual attention
Your manager knows your account's scope, history and settings, so you never re-explain your situation to a stranger to get a sensible answer.
Help at activation
Verification, funding, first settings: the steps where newcomers most often stall are exactly the ones your manager walks through with you, live.
Fast answers
Direct email to your manager plus the support queue behind them, with substantive replies typically within one business hour during support hours.
Information shaped for you
Reports arrive standardised, but explanations arrive personal: your manager can walk through your own numbers until they make sense on your terms.
Continuity, not tickets
The same person from onboarding onward means context accumulates in your favour: patterns in your questions get noticed, and follow-ups happen without you chasing them.
What your manager can help with
In practice, the list is broad and concrete. Account activation: identity verification, documents, and getting the account to a state where it can fund. First steps: the setup call, choosing market scope, and agreeing position limits that fit how much risk you actually want. Using the platform: walkthroughs of the dashboard, reports and settings, as many times as useful. Deposits and withdrawals: which method suits your banking, how timings work, and following up on any request that matters. Keeping details current: contact changes, payout-destination verification, and the security settings that keep the account yours. Questions about functions: what a setting does, what a report line means, why a strategy stood aside on Tuesday.
Equally worth stating is what a manager does not do: they do not decide your deposits for you, do not recommend specific positions as advice, do not contact you outside the channels on this page, and never ask for passwords or one-time codes. Those boundaries protect you, and knowing them in advance is itself a form of support.
Who this suits
The service suits newcomers most obviously, for whom the difference between a platform and a platform-with-a-person is the difference between giving up in week one and being operational by Wednesday. It suits experienced investors who simply prefer a single accountable contact over channel-hopping. And it suits anyone who has ever been trapped in a support system designed to exhaust rather than resolve, and who values the old-fashioned arrangement where a person knows your name and your file. If your preference is maximal self-service with minimal human contact, you can operate that way too; the manager stays available without insisting on being used.
How the service works, in four steps
Register
Submit the form on this page with your contact details. Registration is free and takes about two minutes.
Meet your manager
Within 24 hours your manager calls: verification, questions answered, and a plain-English picture of what happens next, before any money is discussed.
Activate together
Funding, scope and limits are set with your manager's help, at a size matched to your situation rather than to a quota.
Ongoing support
The same manager stays with your account: reviews on request, questions answered, matters escalated internally without you having to navigate.
Support channels
| Channel | Best for | What to expect |
|---|---|---|
| Personal manager | Everything about your account, strategy questions, reviews | A named contact who knows your history; direct email and scheduled calls |
| Email support | Operational questions, payments, documents, security | Substantive replies typically within one business hour during support hours |
| Callback | Matters easier talked through than typed | Arranged with your manager for a time that suits Australian hours |
| Help centre | Self-service answers at any hour | The Learn section: getting started, crypto basics, FAQ and articles |
Working hours
Support operates Monday to Friday, 9:00-17:30 AEST, excluding Australian public holidays, with typical response times under one business hour for substantive matters. Outside those hours, email is received and queued in order, and matters marked urgent, particularly security concerns, are triaged first the next morning. The markets never close, but the people are honest about being people, and the asymmetry is managed by automation watching overnight rather than by staff pretending not to sleep.
Deposits, withdrawals and the support around them
Your manager can advise which funding method suits your banking and explain the timelines each rail involves: instant deposits by card and wallet, direct-entry transfers within 24 hours, and withdrawals of 1 to 5 business days to cards, 1 to 3 to bank accounts and within 24 hours to wallet methods, all free of platform charges. When a withdrawal needs verification or hits a monitoring check, your manager explains exactly what is required and follows it through to completion, so a protective pause never becomes an unexplained wait. The methods page carries the full tables, and the withdrawal policy the full rules.
Frequently asked questions about support
Usually within 24 hours of registering, from a number you can verify and with the protective code word arrangement in place. The first call covers verification and your questions, not a deposit request.
Yes, that is the point of the format. Your manager explains the platform in plain language, repeats anything worth repeating, and moves at your pace. Beginners get more of the manager's time, not less.
Yes: dashboard walkthroughs, report explanations, settings, notifications and anything else the platform does. If the question needs a specialist, your manager routes it and stays responsible for the answer.
Which method suits you, how long each takes, what a verification check needs: your manager handles these daily and follows up on requests that matter. Timings themselves are set by the payment rails, not by preference.
Email [email protected] during support hours, including your account email and specifics. Replies typically arrive within one business hour, and security matters marked urgent are prioritised.
Yes, at every tier. What varies between Basic, Advanced and Premium is queue priority and reporting depth, never the existence of a human who knows your account.
Genuine callers know your protective code word and never ask for passwords or one-time codes. The fraud warning page lists the verification habits that keep you safe with us and everywhere else.
Start with a person, not a form letter
Register free and your manager calls within 24 hours. Ask anything before any money moves. Capital at risk.
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